Home Alarm Monitoring & Self-Monitoring Gold Coast

Smart, 24/7 Protection Made Simple


From back-to-base monitoring to smart app controls, get custom-tailored 24/7 security solutions for total peace of mind.

We’ll assess your property, identify vulnerable areas and recommend the right security solution for your needs.

24/7 Back-to-Base Monitoring or Self-Monitor Your Home

Stay connected to your home security with back-to-base alarm monitoring or self-monitoring from JB Security.

Whether you want professional monitoring and response or prefer to manage your alarm through your smartphone, we can provide a solution to suit your needs.

Back-to-Base Alarm Monitoring

Back-to-base monitoring connects your home alarm system to a professional monitoring centre 24/7.

When an alarm event occurs, the monitoring centre receives the signal and follows your nominated response procedures. This can include contacting nominated keyholders or arranging a security patrol response where included in your monitoring service.

This means you don’t have to rely on neighbours or family members to investigate an alarm, particularly when you’re away or during the night.

CCTV Alarm Verification

For additional protection, CCTV verification can be integrated with compatible alarm monitoring systems.

When your alarm is triggered, the monitoring centre receives the alarm signal and, where CCTV verification is supported, can access relevant camera footage or visual information to help assess what’s happening at your property.

For example, if a door, garage or internal sensor activates, associated cameras can provide additional information about whether there’s visible activity.

The process is simple:

Alarm activates → Monitoring centre receives the signal → CCTV provides visual information → Appropriate response is initiated

This gives the monitoring centre more information than an alarm signal alone and can assist with determining the appropriate response. Combining CCTV, alarm detection and professional monitoring provides an additional layer of protection for your home.

24/7 Professional Monitoring

Depending on your monitoring service, alarm events can include:

  • Intrusion and alarm activations
  • System faults and communication issues
  • Low battery alerts
  • Panic and duress alarms
  • Smoke and fire-related alerts
  • Other programmed security events

Where your service includes patrol response, a security patrol can be dispatched to your property in accordance with your agreed response procedures.

Self-Monitoring Your Home Alarm

If you prefer to manage your own security, compatible alarm systems can provide self-monitoring through the iFob Control App.

With an internet-connected alarm system, you can receive notifications and control your alarm remotely from your smartphone. Features can include:

  • Receive alarm events and instant notifications
  • Remotely arm and disarm your alarm
  • View user history and activity
  • Access event and activity logs
  • View detailed zone descriptions
  • Add or remove authorised users
  • Receive system fault notifications

This gives you real-time control and visibility of your home alarm system, wherever you have an internet connection.

Professional Support From JB Security

With compatible systems, JB Security can provide remote technical support and diagnostics, helping identify certain system faults without requiring an immediate onsite visit.

Our local Gold Coast office team can also assist with account administration, user changes and ongoing support.

Which Monitoring Option Is Right for You?

  • Back-to-Base Monitoring — professional monitoring and an agreed response process when your alarm is activated.
  • Self-Monitoring — receive alerts directly and manage your alarm yourself through your smartphone.
  • CCTV + Back-to-Base Monitoring — combines alarm detection with CCTV verification, providing the monitoring centre with additional visual information about an alarm event.

FAQ

Back-to-base monitoring connects your alarm to a professional monitoring centre that follows agreed response procedures 24/7. Self-monitoring sends alerts directly to you via an app, such as iFob Control, so you manage the response yourself.

The iFob Control App allows compatible home alarm systems to be self-monitored, letting you receive alarm notifications, arm and disarm your alarm, view activity logs and manage users directly from your smartphone.

Yes. CCTV alarm verification can be integrated with compatible monitoring systems, giving the monitoring centre visual information from linked cameras when your alarm is triggered.

It depends on your preference. Back-to-base monitoring provides professional, around-the-clock response management, while self-monitoring suits homeowners who prefer to manage alerts and response themselves via smartphone.

Yes. JB Security’s local Gold Coast office team can assist with account administration, authorised user changes and ongoing support for monitored and self-monitored systems.